Effective Date: September 10, 2024
Welcome to FirstFamilyGarageDoors.com (the “Website”). These Terms and Conditions govern your use of the Website and the services provided by DoorPro Garage Services (“we,” “us,” or “our”). By using this Website and our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our Website or services.
1. General Information
- Website: FirstFamilyGarageDoors.com
- Business Name: Family First Garage Door
- Address: 423 N 20th St, Louisville, KY 40203, United States
- Email: [email protected]
2. Services Provided
We offer garage door repair and installation services for families, including child-friendly garage solutions. Our services are intended to cater to the specific needs of families and homeowners. By booking a service through the Website, you agree to these terms and any service-specific agreements provided at the time of booking.
3. Eligibility
By using our Website and services, you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements. If you are using the Website on behalf of an organization or entity, you represent that you have the authority to bind that entity to these terms and conditions.
4. Booking and Payment
When you book a garage door service through our Website:
- You agree to provide accurate, up-to-date information.
- We reserve the right to refuse any booking or order.
- Payment for services is required at the time of booking or upon completion of the service, as specified. We accept major credit cards and other payment methods available through our Website.
- All payments are final unless otherwise stated in the cancellation or refund policy below.
5. Pricing and Estimates
Prices for our services are provided on the Website or via custom quotes. While we strive to provide accurate pricing information, we reserve the right to correct any errors or inaccuracies at any time. Custom quotes are estimates and may vary based on the complexity of the repair or installation work.
6. Cancellation and Refund Policy
- You may cancel or reschedule a service appointment up to 24 hours before the scheduled time without incurring any fees. Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee.
- Refunds for prepaid services will only be issued in cases where the service has not yet been performed or if DoorPro Garage Services cancels the appointment.
- Refund requests should be directed to [email protected].
7. Service Performance
We strive to deliver high-quality repair and installation services. However, the performance of our services is subject to the following:
- All services will be provided within a reasonable timeframe unless otherwise agreed upon.
- We are not liable for delays caused by events beyond our control, including but not limited to natural disasters, weather conditions, or technical issues.
- We are not responsible for any damage resulting from the improper use of your garage door or any unauthorized modifications made after the service is completed.
8. Warranty on Services
We offer warranties on parts and labor for all garage door repairs and installations. The specific warranty period will vary depending on the type of service performed. Our standard warranty terms are as follows:
- Repairs: 1-year warranty on parts and labor.
- Installations: 2-year warranty on parts and labor.
Warranty claims must be made by contacting us at familyfirstgmail.com. Please include your service details and a description of the issue.
9. Intellectual Property
All content on the Website, including text, images, logos, and other materials, is the intellectual property of DoorPro Garage Services or our licensors, unless otherwise indicated. You are prohibited from reproducing, distributing, or using any content without our prior written consent.
10. User Conduct
By using our Website, you agree not to:
- Violate any applicable local, state, national, or international laws.
- Use the Website for any unlawful or fraudulent purposes.
- Transmit any harmful or malicious code, including viruses or malware.
- Attempt to gain unauthorized access to our systems or other user accounts.
- Misrepresent your identity or falsely claim to represent another person or entity.
We reserve the right to terminate your access to the Website if you violate these terms or engage in any prohibited activities.
11. Third-Party Links
Our Website may contain links to third-party websites or services. These links are provided for your convenience, but we do not endorse or take responsibility for the content, privacy policies, or practices of any third-party websites. You access these links at your own risk.
12. Limitation of Liability
To the fullest extent permitted by law, DoorPro Garage Services shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from:
- The use of or inability to use the Website or our services.
- Unauthorized access to or alteration of your data or communications.
- Any other matter relating to the Website or services, including but not limited to service delays, interruptions, or errors.
Our total liability for any claim arising from or related to these terms shall not exceed the amount you paid for the service in question.
13. Indemnification
You agree to indemnify and hold DoorPro Garage Services, its employees, contractors, and affiliates harmless from any claims, losses, damages, liabilities, or expenses (including legal fees) arising from:
- Your use or misuse of the Website or services.
- Your violation of these terms or any applicable laws.
- Your infringement of any third-party rights, including intellectual property rights.
14. Data Privacy
We are committed to protecting your privacy. Our collection, use, and storage of your personal data are governed by our Privacy Policy, which is incorporated into these terms by reference. By using our Website, you consent to the practices outlined in our Privacy Policy.
15. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of law principles. Any disputes arising under or in connection with these terms shall be resolved in the state or federal courts located in Louisville, Kentucky.
16. Amendments to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with the “Effective Date” updated accordingly. Your continued use of the Website after such changes constitutes your acceptance of the updated terms.
17. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
423 N 20th St, Louisville, KY 40203, United States
Email: [email protected]