Privacy Policy

Effective Date: September 10, 2024

1. Introduction

Welcome to FamilyFirstGarageDoors.com (hereinafter referred to as the “Website”), operated by DoorPro Garage Services (“we,” “our,” or “us”). We are committed to safeguarding the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you use our services. It also explains your rights under the General Data Protection Regulation (GDPR) and how you can exercise them.

By using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our services.

2. Data Controller

The data controller for FamilyFirstGarageDoors.com is:

DoorPro Garage Services
423 N 20th St, Louisville, KY 40203
United States

Email: [email protected]

3. Data Collection

We collect personal data from users for the purposes of providing garage door repair and installation services. The types of data we may collect include:

  • Personal Information: Full name, contact details (email, phone number, address), and payment information when booking services or making a purchase.
  • Website Usage Data: Information such as IP address, browser type, pages visited, and interactions with our website via cookies or similar tracking technologies.
  • Communication Data: Any information you provide when contacting us, such as via email or through our online contact forms.

4. Purpose of Data Collection

We collect your data for the following purposes:

  • To process your garage door repair or installation requests.
  • To communicate with you about your service, appointment scheduling, and follow-up inquiries.
  • To improve and maintain our Website, including monitoring its usage and effectiveness.
  • To comply with legal obligations and enforce our agreements.
  • For marketing purposes, if you have provided explicit consent (e.g., newsletters or promotional offers).

5. Legal Basis for Processing

We process your data under the following legal bases, in compliance with the GDPR:

  • Performance of a Contract: Your data is required to provide services you have requested, such as repairs or installations.
  • Consent: For marketing communications and cookies, we process data based on your explicit consent.
  • Legitimate Interests: We may process data to enhance our services, maintain Website security, or enforce legal claims.
  • Compliance with Legal Obligations: We process your data where required by law, such as in the case of tax records or fraud prevention.

6. Data Storage

We store your personal data securely, ensuring it is only retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. We take appropriate measures to protect your data against unauthorized access, loss, or misuse.

  • Data Retention Period:
    • Personal data related to transactions will be retained for seven (7) years for tax and accounting purposes.
    • Website usage data will be retained for one (1) year, unless required for security or legal investigations.
    • Communication data will be retained for three (3) years from the date of the last interaction.

7. Data Sharing

We do not sell or rent your personal data. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: We may share data with payment processors, IT service providers, or other third-party partners that assist in providing our services.
  • Legal Obligations: We may disclose your information when required by law, such as in response to court orders or legal proceedings.
  • Business Transfers: In the event of a business transaction such as a merger, acquisition, or sale, your data may be transferred as part of the transaction.

We ensure that any third-party service providers processing data on our behalf adhere to data protection requirements that meet GDPR standards.

8. Security Measures

We take appropriate technical and organizational measures to safeguard your personal data, including but not limited to:

  • Encryption of data where necessary.
  • Regular monitoring of our systems for potential vulnerabilities.
  • Access to personal data is restricted to authorized personnel only.

While we strive to protect your data, no transmission method over the internet or storage system is entirely secure. We cannot guarantee absolute security, but we will notify you and relevant authorities in case of any data breaches.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies may collect information such as browser type, pages visited, and other website usage data. You can manage your cookie preferences through your browser settings.

For more information, please review our Cookie Policy [link to Cookie Policy].

10. Your Rights

Under the GDPR, you have the following rights concerning your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can ask us to correct or update inaccurate or incomplete personal information.
  • Right to Erasure: You can request that we delete your data, subject to legal obligations requiring us to retain it.
  • Right to Restriction: You can request to restrict the processing of your personal data under certain conditions.
  • Right to Data Portability: You can request that your personal data be transferred to another organization in a machine-readable format.
  • Right to Object: You can object to the processing of your data, particularly for marketing purposes.
  • Right to Withdraw Consent: You can withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us at [email protected].

11. International Data Transfers

If we transfer your data outside of the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your data, in accordance with GDPR requirements.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the date of the most recent revision will be indicated at the top of this policy. We encourage you to review this Privacy Policy regularly to stay informed of how we are protecting your data.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

423 N 20th St, Louisville, KY 40203
United States
Email: [email protected]